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Return Policy

What is your return policy?
We hope you love what you ordered, but in case you don’t, you can return your purchase for any reason.

How long do I have to make a return?
All items must be returned according to the instructions below within 30 days.

What are my refund options?
Purchases that are returned according to this policy will receive a full refund.

When will I receive my refund?
Returns will be processed within 1-2 weeks of the date we receive your returned item.

Return Shipping Instructions
We’re happy to offer pre-paid return labels for quick, convenient return service.

Return Instructions
Return Policy
Bluaqua LLC is not obligated to fulfill the terms of any manufacturer or other return policy included in the packaging of any product purchased through the Site. The following standard Bluaqua LLC return policy applies:All returned items must be unused and in new, sellable condition.
You are responsible for all shipping and handling fees on returned items.
You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
You will receive a full refund of the purchase price less the shipping fee (if applicable) within approximately 3 business days after the returned item is received; your refund will be credited back to the same payment method used to make the original purchase on the Site.
A Return Merchandise Authorization (RMA) number must be requested by emailing within 30 days of delivery of the ordered item. No returns of any type will be accepted without an RMA number. Please include your order number and full billing name in the email’s subject line. We will reply to your email within approximately 24 business hours with return instructions and the shipping address.
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