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Q1. When will you ship out my order?

 Items will generally be shipped within 1-2 days once payment has been received (unless specified). We will contact you via email after each item has been sent. ETA of shipping time is 3-5 days
We ship anywhere in the continental U.S. (Including Alaska and Hawaii, which may have added shipping charges.)

Q2. Which couriers do you use?

The courier companies we are cooperating with include FEDEX, UPS and USPS, from which we will choose one for our customers according to the product size.

Q3. Where can I track my order?

We will send you an email with your parcels consignment number once your item has been dispatched. Alternatively, you can check those order and tracking details by login to My Account on For FEDEX , UPS , USPS track and trace, please visit:

Q4. Why have I received a different item from what I ordered?

Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

Q5. What should I do if my item arrived with parts missing?

Please with your Order ID number. We will resolve this mistake as soon as possible.

Q6. Are parcels covered by transit insurance?

All delivery shipments are fully insured. If you have questions about your orders, please contact us with your Order ID number. We will resolve your request as soon as possible.

Q7. Do you deliver anywhere in the US?

We ship free anywhere in the Continental US (Including Alaska and Hawaii, which may have added shipping charges.) We do not offer shipping to US territories at this time.

Q8. Do you ship internationally?

Currently, we only ship free to the Continental US, including Alaska and Hawaii. However, we may soon ship internationally. Subscribe to our newsletter to stay up-to-date with any changes.

Q9. Do you provide combine shipping service?

We are unable to provide combined shipping at this stage.

Return Policy

  • Filterswell is not obligated to fulfill the terms of any manufacturer or other return policy included in the packaging of any product purchased through the Site. The following standard Filterswell  return policy applies:All returned items must be unused and in new, sellable condition.
  • You are responsible for all shipping and handling fees on returned items.
  • You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
  • You will receive a full refund of the purchase price less the shipping fee (if applicable) within approximately 2-5 business days after the returned item is received; your refund will be credited back to the same payment method used to make the original purchase on the Site.
  • A Return Merchandise Authorization (RMA) number must be requested by emailing within 30 days of delivery of the ordered item. No returns of any type will be accepted without an RMA number. Please include your order number and full billing name in the email’s subject line. We will reply to your email within approximately 24 business hours with return instructions and the shipping address.

Q10. Can I or my own courier pick up my order from your store?

We are unable to offer a pickup because we are trying to ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick-up service would complicate our logistics process and delay delivery time for all customers.

Q11. What happens if I am not at home when the courier delivers my orders?

As our couriers require signatures when customers receive parcels, the delivery driver will leave an information card at your address to contact you. Please follow up the instructions shown on that card.

Q12. What happens if I do not receive my order by the estimated delivery date?

The estimated delivery date is counted from the day we ship your items, we suggest you track your parcel first, or you can contact us and we will resolve this matter as soon as possible.

Q13. Can you ship my order to my PO BOX address?

Unfortunately, we are unable to ship to PO BOX addresses.

Q14. How do I change the shipping address?

To change address in your  account, please log into your account and click on “Address Manager”, then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to complete. However, if you want to change address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been shipped.

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