Shipping & Delivery

Q1. When will you ship out my order?

Items will generally be shipped within 1-2 days once payment has been received (unless specified). We will keep you informed via email after each item has been sent.
We ship anywhere in the continental U.S. (Including Alaska and Hawaii, which may have added shipping charges.)The shipping time ETA about 3-5 days,in case any delay please feel free to contact us.

Q2. Which couriers do you use?

The courier companies we are cooperating with include FEDEX, UPS and USPS, from which we will choose one for our customers according to the product size.

Q3. Where can I track my order?

We will send you an email with your parcels consignment number once your item has been dispatched. Alternatively, you can check those order and tracking details by login to My Account on Bluaquafilters.com. For FEDEX , UPS , USPS track and trace, please visit:
https://www.ups.com/us/en/global.page
https://www.fedex.com/en-us/home.html
https://www.usps.com/

Q4. Why have I received a different item from what I ordered?

Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

Q5. What should I do if my item arrived with parts missing?

Please with your Order ID number. We will resolve this mistake as soon as possible.

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